Congratulations on wanting to take your sales skills to a whole new level. Few people know how to use the phone as effectively as the author of this course, Jenny Cartwright. It's not rocket science. Jenny's first piece of advice is to pick up the phone more often. Once you have discovered that secret, what you do next involves some special skills which Jenny teaches you here.

This course covers handling inbound enquiries, following up inbound enquiries by email, phone or web, cold-calling, prospecting, making appointments, following up appointments, selling your products and services, maintaining relationships with existing and inactive customers, following up quotes, mail-outs and trade show visitors. Making calls in all these ways is quick, cost-effective and builds and maintains relationships. The bottom line is that you make more sales.